If you use some software not yet supported by us, you can get started right away with accepting the Gift Up! issued gift cards.

There are 2 ways you can do it...

  1. The "No initial effort, but some ongoing effort" approach
  2. The "Some initial effort, but no ongoing effort" approach!


The "No initial effort" approach:

This approach means you can get setup straight away and have to do a little work every time you sell a gift card. This approach is really good for lower or unknown volume gift card sales. 

  1. Install our checkout on your website somewhere so your customers can buy your gift cards
  2. When you sell a gift card, the recipient gets an email with a unique 5 character code (you can change this format if required)...
  3. ... you will get an email notification (example below) that you've just sold a gift card
  4. Go to your e-commerce store dashboard and add a discount coupon/promo code, and enter the amount from the gift card you just sold and (crucially) the 5 character, unique code from the gift card
  5. Mark the gift card as "Redeemed" in the Gift Up! dashboard (not required, but recommended) to say that you've "processed" that gift card, and you do not create another coupon in your e-commerce platform(!)

When that is done your customer can, in effect, use his/her gift card balance against an order in your e-commerce store.

We usually recommend that you put something in your gift card terms that says "please allow 24 hours before gift card is active in our online store", or something to that effect.

The "Some initial effort" approach:

This approach is great for those among you who like to have software setup and fully automated :)

  1. Generate lots of coupon codes for a particular value in your store's admin panel (i.e. 10 x coupon codes that issue a $50 cart discount when used)
  2. Create an "$50 Gift Card" item in Gift Up!
  3. Upload the 10 codes you generated in your store to the $50 Gift Card item (here's how)
  4. Install our checkout on your website somewhere so your customers can buy your gift cards
  5. Whenever we sell a $50 Gift Card for you, we'll issue a code to the customer from that pool of 10 codes you just gave us. And because has already been created in your store, it will work instantly. 
  6. You can repeat this technique for any gift card value

Common questions

What about custom value gift cards?

We recommend not turning on the ability for your customers to buy custom value gift cards for the simple reason that those gift cards cannot have codes allocated against them in advance (we generate a code whenever a custom value gift card is sold, thus it will not work automatically in your external software system!).

How do my customers check their balance?

Our advice is to ask them to check with you directly and disable the automatic balance checker in your checkout settings. This is because as soon as you create a code in your platform and have it issued by Gift Up!, we'll have no way of knowing whether it has been used at all.

Can my customers use the gift card multiple times (if they have enough balance)?

That's a great, and important, question. And the answer is really down to how your external software (e.g booking system or point of sale terminal) handles the codes that you've issued to us. The likelihood is that they act as one-time use discount codes, meaning that once used, they cannot be used again (unless you manually re-enable it or provision a new code for the remaining balance). 

But, having said that, there are some systems that do have a (usually lack-lustre) gift card capability internally to the system and you are simply using Gift Up! to sell these gift card codes online. In that world, your customers will most certainly be able to deplete their gift card balance over time. 


What do the email notifications look like?

By default you'll be notified about all gift card sales, here's an example of one (it's for a postal order, but for email gift cards, the only thing that gets removed is the address).

Notice how it contains the code we issued to the recipient and the initial credit value.

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