Customizing the emails we send to your customers

You have pretty much full control over the content in the emails we send your customers. You can't add any custom styles (if you're a developer and understand what that is), but apart from that, it's pretty flexible. 

Specifically, you can customize the following:

  1. From name & email address
  2. Subject line
  3. Your logo & where it links to
  4. Intro text & title
  5. Add an extra call-to-action button underneath your intro text
  6. Email signature

What the recipient gets:

Here's what the email to the recipient looks like by default, out of the box:


How to customize the words/add a logo, etc...

Head over to email settings in the dashboard where you will be able to edit the wording and logo. 

If you edit the wording, you may want to include some contextual information to it, such as the purchaser's name or the item they have been bought etc... 

You can do this by typing the following into the subject line, intro text, footer text/signature & button fields:

  • {{PURCHASERNAME}}  to enter the purchaser's name (e.g. "Lee")
  • {{RECIPIENTNAME}}  to enter the recipient's name (e.g. "Alex")
  • {{ITEMBOUGHT}}  to enter the item bought (e.g. "60 minute massage" or "2 x All you can eat steak" or "£50 gift card")
  • {{CODE}}  to enter the gift card code(s) (e.g. ABC12, may be a comma separated string of codes)

Example: 

{{PURCHASERNAME}} just bought you a "{{ITEMBOUGHT}}" gift card  will output as Lee just bought you a "60 minute massage" gift card 

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