How to ask for tips/gratuity when selling gift cards

Gift Up! allows you to offer the chance for your customers to pre-pay a tip when they buy a gift card for someone. 

When you turn it on (it's off by default) we will give your customers the chance to pay for a tip using some default percentages (5%, 10%, 15%, 20%) or a custom amount.

Here's how it will look in the checkout:


How to turn on tips in your checkout

Go to Settings > Checkout in your Gift Up! dashboard and turn on tips.


How do tips affect things like emails etc...?

We do a few things when an order is placed containing a tip:

  1. We notify the recipient in their email that a tip has been included / pre-paid on their gift card, but we do not tell them the amount of tip. 
  2. When you come to redeem the gift card using our mobile or web app in-store, you will also be told that a tip has been pre-paid, but again, not the tip value. 
  3. When you look an order in your dashboard you will see if a tip has been added and what the tip value was.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us