How to reset your password / redemption pin
If you cannot access the dashboard
If you can't access the Gift Up! dashboard, you'll probably want to
- Double-check the email address you signed up to Gift Up! with (a common issue is to not enter it correctly initially!)
- If you have the correct email address, you can reset your password.
Forgotten your pin when redeeming a gift card?
An easy mistake to make! You can either ask your dashboard administrator to set your pin number to a number you remember or you can reset it yourself.
Not received the password/pin reset email?
If the email does not arrive within a minute, it is likely that it has either gone into your junk folder or the email address you specified is not recognized by Gift Up! (i.e. you signed up with a different email address)
For security reasons, when you request a pin or password reset we do not indicate whether we found an account with that email address. As frustrating as that may seem, it is the correct thing to do to keep your Gift Up! account secure.