Are there any currency conversion fees?

We do not charge any currency conversion/exchange fees, but you payment provider will if you don't have things set up correctly between us and them...

We take payment using your connected payment account and when you sell a gift card, we set the currency of the order/charge to be the same as your Gift Up! currency setting. This  should be set to be the same as inside your payment account.


Example of the correct setup: with no currency conversion fees

 - Gift Up! is set to USD
 - Your payment account (e.g. PayPal) is set to USD

In this instance, the gift card orders is charged in USD, deposited into you PayPal balance as USD and paid into your attached bank account as USD (as you've probably attached a US bank account).

Example of a bad setup: with currency conversion fees

 - Gift Up! is set to CAD
 - PayPal is set to USD

In this instance, the gift card orders is charged in CAD, deposited into you PayPal balance as CAD which then gets converted into USD, and paid into your attached bank account as USD (as you've probably attached a US bank account).


If you use Stripe as your payment processor

On https://stripe.com/docs/currencies/conversions#calculating-foreign-exchange-rates they state: "When Stripe performs a currency conversion, funds are usually converted for a small fee above the daily mid-market rate. You can see more details about pricing for currency conversion on our pricing page."
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