Redeeming gift cards in your Vend POS terminal

When customers arrive in your store and they want to pay using a gift card they've been bought, you need to validate and redeem the gift card. You can do this via your Vend POS terminal.


Connect Gift Up! to your Vend account

1) Head over to our integrations page and click "connect" on the Vend card

2) Sign in to vendhq.com and authorize Gift Up! to have access to your account:

3) Head over to your Vend store and add a new Payment Type:

Choose "Other payment method" as your type: 4) Enter a name for the payment type (we suggest: "Gift Card") and enter the URL from the Gift Up! dashboard:

5) Save the new payment type!


How to redeem a gift card in Vend

After you have added the payment type you will see it in your terminal when you come to collect payment for the sale, when you click the "GIFT CARD" payment method, you'll see a form popup asking for the gift card code: Just enter the code and you'll be able to pay using a gift card: 


Frequently asked questions

Here are some answers to some questions you might have:

1) How can I test the redeem process?

You can test the redemption process easily by creating a test gift card in Gift Up! and using that code when completing the Vend sale. A warning message will appear that the gift card being used is a test gift card and should only be used for testing.

2) Can customers use only part of their gift card balance?

Absolutely. Just enter whatever amount you wish to attempt to charge to a gift card in the "amount to pay" field. 

3) When happens if the gift card balance is less than the sale amount?

If your customers have less balance on their gift card that the sale amount, we'll only deduce the gift card balance from the sale due amount. We'll also make it very clear before and after redemption that the gift card will not cover the full amount. The remainder can then be paid using whatever payment method they like, including another gift card if they have 2 or more gift cards!

4) Can expired gift cards still be used?

Yes. Sometimes you wish to have a little discretion when accepting gift cards, so Gift Up! does not stop you redeeming expired gift cards, instead, we warn you that they are expired

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